Privacy Policy

Types of Information We Collect

A-Check America, Inc. (doing business as A-Check Global) is a corporation specializing primarily in employment screening. In its normal course of work, the company collects personal information such as names, addresses, social security numbers (or relevant equivalent), date of birth, credit history, criminal records, employment history, educational history, credentials and more, as permitted by law and custom. Information is obtained from a variety of sources, including but not limited to primary records repositories (courts, police, corrections departments, etc.), Departments of Motor Vehicles, prior employers, and previous educational institutions. The information is compiled into a report, commonly referred to as a "Consumer Report" or a "Background Screening Report."

Purpose of Information We Collect

Information is collected primarily for the purposes of employment screening on behalf of employers who have a legitimate reason for requesting the information, and only with the written, unambiguous consent from the individual subject to our inquiries. The information we collect is not used for any other purpose. It is not sold or distributed to any other parties, or used compile direct mail lists. We do not conduct investigations for Private Investigators, Attorneys, private parties, bill collectors or, for businesses operated solely out of homes (with certain exceptions).

Data Storage, Retention and Destruction

Hard copies of information used in the process of compiling consumer reports are stored in locked file cabinets located in restricted access storage rooms within our secure facility. Once information in hard copies is either no longer needed to compile a consumer report or no longer needed to comply with regulatory retention requirements, hard copies are placed in locked waste bins within our secure facility and are shredded onsite and disposed of by a bonded document destruction company. Soft-copy Information is retained and archived indefinitely in a secure environment, available for audit purposes only to the subject of the consumer report or to the client who procured the report. In limited circumstances, hard copies of consumer reports and the documents used to compile them are retained for specific periods of time, as prescribed by law or statute.

Security of Data

Data is transmitted using Secure Socket Layer (SSL) encryption and is stored in a secure environment accessible only to the client who requested the report and authorized A-Check Global personnel who work directly on the report.

Access to Your Report

A copy of an individual's Consumer Report may be requested only by the client who originally ordered the report, or by the subject of the report. Individuals to whom the report pertains can obtain a copy at no charge by submitting an Online Report Request Form. Report requests are processed the same day the request is received.

Compliance

A-Check Global takes the security and privacy of consumer information very seriously. At A-Check Global, the confidentiality of the information entrusted to us is of utmost importance. Our staff is under strict confidentiality and compliance agreements, as are our clients. All data collection, storage and utilization procedures practiced by A-Check Global are in compliance with all applicable laws, which include the United States Federal Fair Credit Reporting Act (FCRA), individual state or province background screening and privacy laws, the European Union Data Protection Directive and any other national laws, as applicable.

A-Check Global is committed to maintaining your trust and protecting your privacy, the privacy of your applicants and that of your employees.

Outsourcing Policy

Please see A-Check Global's Outsourcing Policy

Personal Information Disclosure

U.S. based employment candidates: With the exception of limited Personal Information that must be provided to out-of-country court researchers, employers, or educational institutions in order to complete a background check or drug test in, or for that specific country, A-Check Global does not transfer PII outside the United States.

Employment candidates based outside the United States: A-Check Global operates out of a centralized processing facility in Riverside, California. Candidate data flows into the United States when employer or candidate provides data to A-Check Global required to conduct a background check. A-Check Global processes background checks only with the written, unambiguous consent from the individual subject to our inquiries.

For more information about A-Check Global’s Data Security Policies please contact us

Privacy Policy Available in Alternative Format

A-Check Global’s Privacy Policy is also available on request as a PDF document. E-mail Privacy Policy document requests to: connect@acheckglobal.com

Changes to Privacy Policy

This Policy may be modified as a result of amendments to the law or regulations or due to other reasons. In such case, an amended Policy will be posted on A-Check Global’s website at www.acheckglobal.com. The page providing the Policy shall contain a date as to when the Policy was last updated.

Revision Date: 15 December 2014

Privacy Officer Contact Information

Questions, comments or concerns about A-Check Global's privacy policy and practices? Contact:

Contact:
Privacy Officer
A-Check America, Inc., dba A-Check Global
1501 Research Park Drive
Riverside, CA 92507 USA
Tollfree: 877-345-2021
Telephone: 951-750-1501
Fax: 951-750-1301
Email: compliance@acheckglobal.com

Website Privacy

When you visit our Web site, we may collect usage information, such as the URL you came from, your IP address and domain name, your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit, and any search terms that you entered on our site. This information is used for internal purposes only and is not shared with third parties.

Regarding personal information, with limited exceptions, you can visit the A-Check America dba A-Check Global Web site without providing any personally identifying information. Exceptions occur when:

  • You request additional information from A-Check Global through a Contact Us form and provide PII to us.
  • You provide your I.D. and Password to access secure areas within A-Check Global's website.
  • You provide information through the MyACheck portal.

Information is used solely to process your specific request and is not shared with third parties.

Browser Do Not Track Signals

A-Check Global's website does not respond to browser Do Not Track (DNT) Signals.

Cookies

A "cookie" is a piece of information stored on your computer. Although cookies are used for a variety of purposes, our site only uses temporary session cookies that do not contain any personal information about you.

Security

As a Consumer Reporting Agency (CRA), we are actively engaged in ensuring our systems and data are secure. Once we receive personally identifiable information, we take steps to protect its security on our systems. In the event we request or transmit sensitive information, such as credit card information or Social Security Numbers, we use industry standard, secure socket layer ("SSL") encryption. Several layers of firewalls, trap doors, encrypted file systems and extensive logging provide robust protection.

Our emphasis on privacy and security is reflected in the way we operate. We strictly limit access to personally identifiable information to those employees who need access in order to carry out their job responsibilities. All employees are prohibited from "browsing" through our files and databases. We train our employees in the application of a need-to-know standard. All employees and contractors must pass a thorough background check and security training is a key element of new employee orientation. All waste paper documents are shredded onsite and state-of-the-art security equipment monitor and control the entrance to our premises as well as access to sensitive areas within our premises.

Release of Information

The information you provide to A-Check Global is used exclusively by A-Check Global and is not shared with outside parties.

Reference Sites

The A-Check Global web site contains links to other web sites. A-Check Global is not responsible for the content or privacy practices of those sites.

E-Mail Communications: Opt-in Policy

A-Check Global complies with all applicable aspects of the CAN SPAM ACT of 2003. When you submit your contact information through a web or telephone inquiry, we give you the choice to opt-in to occasional e-mail communications from A-Check Global. These e-mail communications may include marketing messages. You may opt-out of these messages by clicking "Unsubscribe" at the bottom of the emails.

Changes to Privacy Policy

This Policy may be modified as a result of amendments to the law or regulations or due to other reasons. In such case, an amended Policy will be posted on A-Check Global’s website at www.acheckglobal.com. The page providing the Policy shall contain a date as to when the Policy was last updated.

Revision Date: 15 December 2014

Privacy Officer Contact Information

Questions, comments or concerns about A-Check Global's privacy policy and practices? Contact:

Contact:
Privacy Officer
A-Check America, Inc., dba A-Check Global
1501 Research Park Drive
Riverside, CA 92507 USA
Tollfree: 877-345-2021
Telephone: 951-750-1501
Fax: 951-750-1301
Email: compliance@acheckglobal.com

Privacy Shield

EU-US PRIVACY SHIELD PROVISION OF PRIVACY POLICY
POLICY EFFECTIVE DATE: September 28, 2016
PRIVACY SHIELD CERTIFICATION DATE: December 12, 2016

A-Check America, Inc. dba A-Check Global complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personally identifying information from European Union member countries with respect to personal information we receive securely directly from consumers or indirectly through our clients. A-Check Global has certified that it adheres to the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability. If there is any conflict between the policies in A-Check Global’s Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield program please visit https://www.privacyshield.gov/. To view A-Check Global’s certification, please visit our certification details.

A-Check Global complies with our obligations under the Privacy Shield Principles and the European Commission Directive on Data Protection in the following manner:

I. SCOPE

This Policy applies to all personal information received by A-Check Global in the U.S. from a member state of the EU in any format including, but not limited to, electronic, written or verbal. This policy sets certain minimum standards within A-Check Global which may be subjected to more stringent privacy safeguards as a result of the requirements of other national or international regulatory agencies.

II. NOTICE

Information Obtained to Perform Services

A-Check Global is consumer reporting agency specializing in screening job applicants for employers in both the public and private sectors (Client/s). The service we provide to our Clients requires the collection of information on individuals to create reports utilized by the Client for employment selection, retention, and promotion. Here is how our business model works:

  1. A-Check Global Clients disclose to applicants that they will be processing a background check, communicating the applicant’s rights within the disclosure and prior to processing a background, and obtain Authorization from the applicant to conduct a background investigation.
  2. A-Check Global Clients either directly provide us with the applicant’s personal information or utilize technology designed by A-Check Global to obtain it directly from the applicant.
  3. Personal information is then utilized to prepare a background report for the employer.
  4. The personal information collected may include an applicant’s history of employment and other credentials related to the applicant’s prospective employment.
  5. In addition to the data that is submitted to us either by the applicant directly or from the Client we may collect data from third parties as needed to process verification of education, residence history, job performance, credit reports, driving records, criminal history records and other lawful checks.
  6. Prior employers and/or references may be contacted, and the report may include information obtained through personal interviews regarding the applicant’s character, general reputation, personal characteristics and/or mode of living.
  7. We then provide the collected information to the current or prospective Client in the form of a consumer report.

All information collected in this process will be used only for the purposes of performing employment screening services which includes verification of the accuracy of the personal information and sometimes a check of the applicant’s references. All information collected in this process will only be provided to our Client unless we are required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

A-Check Global is committed to subjecting all personal data received from the EU to the Privacy Shield Principles therefore before the information we collect is provided by our Clients, our Clients must certify to us:

  • That they will provide disclosure to their applicants that a background investigation will be performed and that personal data may be gathered for the purpose of completing the background screening report.
  • That they will provide Disclosure and obtain Authorization from an applicant prior to requesting a Background Investigation Report.
  • That they will not disclose the background report or any of its contents to a third party.

Information obtained voluntarily by Visitors/Clients of A-Check Global’s website

While visiting A-Check Global’s public website, visitors may choose to provide us with personal data, for example contacting us, registering for a webinar, signing up to receive educational papers or requesting information regarding the services we provide. You also may decide to provide us voluntarily with personal data of a third person, such as your colleague or coworker. In such case, we assume that you have the unrestricted permission of such person to provide his/her personal data to A-Check Global. By submitting the personal data to us, you acknowledge and agree with your data being processed and/or transferred on A-Check Global’s behalf by its suppliers. A-Check Global will handle the information we learn from you from your visit to our website in the following manner:

We may collect, process or transfer the following information about you: the name of the domain from which you accessed our website; the date and time you access our site; and the Internet address of the website from which you linked directly to our site. We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors. We may transfer the information we collect to our corporate affiliates. We may use “cookies” and/or technologies to collect non-personally identifiable information from your visits to our website and your browser sessions to enhance your overall site experience and for statistical purposes. You can set your browser to turn off “cookies” or to warn you when a website attempts to place a “cookie” on your computer. However, if you turn off the “cookies,” our website may not work as intended.

III. CHOICE

Your consent to collection, disclosure and use of your confidential personal information is important to A-Check Global. Our organization relies on the following actions by you as indications of your consent to our existing and future Personal Information practices:

  • Your voluntary disclosure of Personal Information directly to us with full knowledge of our Privacy Policy;
  • Your express consent or acknowledgement contained within a written, verbal or electronic application process to our Client; and
  • Your verbal consent solicited by A-Check Global (or our agent) for a specified purpose.

Where A-Check Global relies on consent for the fair and lawful processing of Personal Information, the opportunity to consent will be provided when the Personal Information in question is collected. Your consent may be given through a designated representative such as your legal guardian, your agent, or a holder of power of attorney.

A-Check Global maintains servers and other storage facilities in the United States. As a consequence of your use of the site, your Personal Information may be used or stored in the United States. By using the Site you hereby affirmatively consent to the processing of your Personal Information in a country which may not have the same level of privacy protection as your country of residence. Should you withdraw this consent, you agree that you will not use or visit the Site subsequent to your withdrawal of such consent.

Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw this consent at any time. A-Check Global will inform you of the consequences of withdrawing your consent. In some cases, refusing to provide certain Personal Information or withdrawing consent for A-Check Global to collect, use or disclose your Personal Information could mean that we cannot provide the requested services or information for you.

If you wish to withdraw your consent please contact us at:

Email
compliancedept@acheckglobal.com
Mailing address:
Attn: Compliance Department
A-Check Global
1501 Research Park Drive
Riverside, CA 92507 USA
Telephone:
+1 (877) 345-2021 ext. 3503

However, there are a number of instances where A-Check Global does not require your consent to engage in the processing or disclosure of Personal Information. A-Check Global may not solicit your consent for the processing or transfer of Personal information for those purposes which have a statutory basis, such as:

  • The transfer or processing is necessary for the performance of a contract between you and A-Check Global (or one of its affiliates);
  • The transfer or processing is necessary for the performance of a contract, concluded in your interest, between A-Check Global (or one of its affiliates) and a third party;
  • The transfer or processing is necessary, or legally required, on important public interest grounds, for the establishment, exercise, or defense of legal claims, or to protect your vital interests; or
  • The transfer or processing is required by applicable law.

IV. ACCOUNTABILITY FOR ONWARD TRANSER

A-Check Global may share your personal data with third parties that act as agents, consultants and contractors to perform tasks on behalf of, and under A-Check Global’s instruction. Third parties are provided personal data in the following limited circumstances: (1) personal information may be accessible to third-party service providers processing data on behalf of A-Check Global; however, any such service providers are required by contract to implement privacy and security safeguards consistent with this policy, including the EU-US Privacy Shield; (2) We may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements; and (3) your personal information may be provided to a third party to the extent A-Check Global enters into a transaction for the acquisition of all or substantially all of A-Check Global’s assets. A-Check Global is liable for all appropriate onward transfers of personal data to third parties.

V. SECURITY OF YOUR PERSONAL INFORMATION

A-Check Global maintains a secure network that is protected from computer malicious software and monitored for unauthorized access. All records both electronic and paper-based holding personal information are properly stored in card-access controlled facilities protected by video security and alarm systems. Digitally stored information transmitted using Secure Socket Layer (SSL) encryption. Employees, vendors and Clients sign binding non-disclosure agreements prior to engaging with A-Check Global.

VI. DATA INTEGRITY AND PURPOSE LIMITATION

Data collected by A-Check Global is collected for the purpose of employment screening. Our sources of information are those deemed most accurate by a consensus of the established background screening industry and through our extensive experience operating in this market. The information we collect must be relevant to the purposes of determining an applicant's suitability for employment. A-Check Global has an effective and swift dispute resolution procedure in place to allow individuals a chance to correct or delete inaccurate information.

VII. ACCESS FOR CORRECTION AND DELETION OF PERSONAL DATA

A-Check Global strives to ensure that individuals whose information we have collected have reasonable access to the personally identifying information they provided. Individuals providing proper identification will be granted access to amend, correct, or delete information that is identified as inaccurate, incomplete, or out-of-date.

A-Check Global provides you with a possibility to request that the personal data you provided to us is accurate and up to date by contacting A-Check Global directly at the contact information noted below. We will honor your choice and refrain from sending you such announcements. You may change your choice at any time. To update or delete your data or correct an inaccuracy, we may ask you to verify your identity and cooperate with us in our effort.

Email
compliancedept@acheckglobal.com
Mailing address:
Attn: Compliance Department
A-Check Global
1501 Research Park Drive
Riverside, CA 92507 USA
Telephone:
+1 (877) 345-2021 ext. 3503

VIII. RECOURSE, ENFORCEMENT, and LIABILITY

A-Check Global has implemented internal mechanisms to verify ongoing adherence to this policy. We periodically verify that this policy remains accurate, comprehensive for its intended purpose, and is accessible in accordance with applicable law. A-Check Global is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Any questions or concerns regarding the use or disclosure of personal information should be directed to the Compliance Officer at the address given below. We will respond to any reasonable and valid complaint within 45 days of receipt of such complaint. A-Check Global will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Policy.

Should you still feel that your concerns have not been adequately addressed after contacting us, you may file a complaint with JAMS at: https://www.jamsadr.com/eu-us-privacy-shield. In the event that you are unable to resolve your complaint with A-Check Global via JAMS, you may then contact the FTC, or the Data Protection Authority in your country of residence, directly in order to engage with the US Department of Commerce to resolve your complaint.

Arbitration

In the event that you cannot fully resolve your complaint through the Department of Commerce, it is possible that you may invoke binding arbitration as a final resort. In order to invoke this arbitration option you must take the following steps prior to initiating an arbitration claim: (1) raise the claimed violation directly with A-Check Global and afford us an opportunity to respond to the issue within 45 days; (2) make use of the independent recourse mechanism, in this case JAMS, which is at no cost to you; and (3) raise the issue through your Data Protection Authority to the Department of Commerce and afford the Department of Commerce an opportunity to use best efforts to resolve the issue.

This arbitration option may not be invoked if your same claimed violation (1) has previously been subject to binding arbitration; (2) was the subject of a final judgment entered in a court action to which you were a party; or (3) was previously settled by you and us. In addition, you may not invoke this option where the Data Protection Authority of the country of your residence already has jurisdiction to resolve your compliant.

You may initiate binding arbitration, subject to the pre-arbitration requirements provision above, by delivering a “Notice” to the organization. The Notice shall contain a summary of steps taken to resolve the claim, a description of the alleged violation, and, at the choice of the individual, any supporting documents and materials and/or a discussion of law relating to the alleged claim. For more information on how to invoke arbitration under the Privacy Shield framework, please visit https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Finally, you may only use binding arbitration to ensure A-Check Global follows the data handling practices set out in this Policy. No other form of remedy is available by any arbitration under this section.

IX. AMENDMENTS

This privacy policy may be amended from time to time consistent with the requirements of the Privacy Shield Principals. A-Check Global will post any revised policy on this website.

X. CONTACT FOR QUESTIONS

Any questions about the accuracy, use, processing or storage of data received by A-Check Global should be directed:

Email
compliancedept@acheckglobal.com
Mailing address:
Attn: Compliance Department
A-Check Global
1501 Research Park Drive
Riverside, CA 92507 USA
Telephone:
+1 (877) 345-2021 ext. 3503