Solutions

A-Check Global Employment Screening Services

A-Check Global affords employers with highly-effective, compliant employment screening programs. Services are available in more than 200 countries and territories worldwide. Individual background screening programs are created based on client specific needs and/or industry compliance.

Services are conducted in accordance with the background screening industry’s best practice standards ensuring employers and applicants are provided a consistent, compliant, and responsive background screening experience.

Additional services are continuously added based upon client demand. More information on the services we provide can be located in the links below.

Criminal Background Services

Criminal Background Services are the foundation of a quality background investigation. Understanding an individual's criminal history enables employers to make informed hiring decisions, create a safer work environment, and mitigate risk to their organization. A-Check Global reports criminal history information with a focus on accuracy and compliance with all applicable regulations.

County Courthouse Criminal Records Search

Most criminal charges are filed and tried at county level courthouses. The County Criminal Records Search is the core element of a criminal background investigation. A County Criminal Records Search will potentially locate felony criminal records by utilizing a strict identifier match protocol while searching the county court's records directly. Misdemeanor records are also available at most county courthouses and can be reported in most jurisdictions when available.

County Courthouse Criminal Records searches are conducted through the courthouse's primary repository of information. Where available, records are obtained through direct electronic access to the court's database. A-Check Global maintains a comprehensive, network of court researchers for courts where direct electronic access is not available. Court researchers are completely vetted, audited and monitored by our personnel to ensure results are accurate and compliant with applicable federal, state and local regulations.

A County Criminal Records Search should be conducted with every background investigation focused on locating criminal records. There is no commercially available database search in the United States providing a comprehensive and compliant nationwide criminal records check.

A-Check Global recommends utilizing the results of a Social Security Trace Report in conjunction with an applicants disclosed name and address history to create an initial scope for County Criminal Records Searches. Additional services such as our National Criminal Record Locator search can also be utilized to locate additional jurisdictions to search with a County Criminal Records Search for a more robust background check.

NATCRIM: National Criminal Locator Database Search

A-Check Global's NATCRIM National Criminal Locator search is a database of over 500 million public criminal record sources from all fifty states, the District of Columbia, Puerto Rico, and other US Territories. The NATCRIM is frequently utilized to expand the scope of a criminal background screen and potentially locate criminal record data from counties outside applicant disclosed counties of residence, employment, or education.

The NATCRIM Search should not be used as a standalone service but as a locator tool. Potential records located via the NATCRIM search are confirmed directly with a primary source to ensure the information reported is current, accurate, and in compliance with state and federal reporting guidelines.

A-Check Global recommends a NATCRIM search be conducted with each background investigation focused on criminal records history. The NATCRIM search provides an added resource on a background check to help create a more detailed, comprehensive background report.

Federal Criminal Records Search

The Federal Criminal Records Search will locate cases filed and adjudicated in a federal court. Federal criminal charges involve crimes committed on federal property or violations of federal statutes.

Crimes charged at the federal level commonly involve drugs, firearms, fraud and immigration. Additional crimes that may be located include kidnapping, child pornography charges, theft from government property, and tax evasion.

A-Check Global recommends a Federal Criminal Records Search be conducted with any background check focused on criminal records history. Current trends show a dramatic increase of convictions at the federal level and many of the charges are of particular concern to employers.

Searches can be conducted in federal districts where an applicant has resided or nationwide.

Statewide Criminal Records Search

Statewide Criminal Records Searches can be utilized to locate potential criminal activity from additional counties within an applicant's state of residence. Statewide Criminal Records Searches vary in availability, cost and quality across the nation.

A Statewide Criminal Record search can be a valuable addition to a background screening report. However, as the availability, quality, cost and turnaround time of each Statewide Criminal Records search varies, A-Check Global does not recommend Statewide Criminal Record searches where there are undue barriers to access such as extensive turnaround times, notary requirements, or excessive costs.

Sex Offender Registry Search

Sex Offender Registry Searches can be conducted at the state level and/or nationwide level. Our Nationwide Registry includes offender data from all 50 states, the District of Columbia, and participating US Territories and tribal registries.

Information located via a Nationwide Sex Offender Registry search is confirmed at the state level for maximum accuracy and compliance and will report the offender's name, their date of birth, and conviction information.

Conducting a Nationwide Sex Offender Registry Search is an inexpensive addition to a background screening report. Since a sex offender may fail to register with authorities when moving to a new state, a nationwide search may further identify registered offenders who cross state lines.

This service is not available in the State of Nevada.

Verifications

A-Check Global provides dynamic verification services focused on ensuring client satisfaction. We offer fully customizable verification policies to ensure employers receive the appropriate breadth of information required to make an informed hiring decision. A-Check Global's service offerings include full system integration with major verification services to facilitate swift turnaround times, and we consistently maintain some of the industry's highest verification rates.

Verifications are conducted by a team of persistent, resourceful, and dedicated US-based, in-house Verification Specialists. Our professionally trained verifiers are afforded access to our extensive database of verification methods which ensures verifications are received from valid sources. Resources and time are also dedicated to ensure A-Check Global's Verification Specialists are continuously trained in customer service. Client and applicant satisfaction is a key concern and goal. Communications to receive supporting documentation or clarification of information provided is friendly and courteous. Our service model ensures the same polite specialist works on a single verification file from start to completion.

Education History Verification

A-Check Global conducts Education Verifications directly through the institution or through the institution's third-party verification provider. Information provided includes dates of attendance, date of graduation or award, type of degree/diploma completed and fields of study. Current attendance may also be verified. Additionally, verifiers will confirm whether a school has been accredited by a legitimate accrediting body and will provide notification when credentials were earned through a diploma mill or unaccredited school.

By utilizing our database of verification methods and contacts, A-Check Global maintains some of the highest verification rates in the industry and ensures verifications are received from an authorized institutional representative each time. Daily contact is attempted to obtain results during the time frame specified in each client's customized policy, and Verification Specialists can obtain supporting documentation directly from applicants when extended turnaround times may be experienced.

Employment History Verification

A-Check Global offers customizable Employment History Verification policies to meet both client and industry-specific needs. Parameters can be customized to ensure faster onboarding times, to conform to DOT, FAA, PRIA or other regulated policy, or to meet client-specific hiring qualifications.

Employment verifications are conducted directly with the former employer, typically through human resources, payroll, or a direct supervisor. A-Check Global maintains a database of employer contacts to help ensure verifications are received from both the correct individual and faster turnaround times are achieved.

Employment verification will include dates of employment, job title, salary, eligibility for rehire, reason for termination of employment, and basic information on job performance. In situations where a direct verification cannot be completed or when discrepancies are identified during the verification, A-Check Global's courteous verifiers can obtain supporting documentation directly from applicants.

Verification of employment is conducted world-wide by our in-house verification team. The verification team will conduct daily follow-up and provide real time updates to the applicant's file.

Personal and Professional References

Professional References listed on the candidate's application or resume are verified by our in-house staff utilizing telephone or e-mail contact. Professional Reference questionnaires are customizable to meet client specific needs or industry requirements.

Reference information obtained may include work ethic, personal ethics, interpersonal skills, productivity, and overall job performance.

Professional License Verification

Professional License Verifications are conducted through appropriate state governments or professional associations. A-Check Global will provide information on the date the license was issued or renewed, a license expiration date, and any restrictions indicated. We recommend conducting professional license on all applicants who require a professional license to practice their trade including nurses, doctors, dentists, psychologists, cosmetologists, lawyers, and accountants.

Military Service Records Verification

A-Check Global verifiers confirm military service directly through the branch of service and obtain a copy of an applicant's DD-214. Information provided will include dates of enlistment and rank/paygrade, if available. Military Service Records Verifications can be conducted as part of an employment verification package or as a separate screening component. A-Check Global recommends a Military Service Records Verification is completed on individuals with active duty in the last 7 years.

Regulated Industry Verifications

A-Check Global conducts employment verifications for transportation industry regulated positions including pilots, drivers and other employees subject to PRIA or DOT regulations.

DOT Compliant verifications of an applicant's drug testing history is obtained, as well as employment history for the duration of employment. Drug and alcohol testing history from past employers will include confirmed positive drug tests, evidential breath or saliva alcohol tests, refusals to test, and treatment records performed within the last two years as required under 49 CFR Part 40.25. For pilots, A-Check Global will also request pilot license and driving records as required for Pilot Records Improvement Record ACT (PRIA) compliance.

Drug and Occupational Health Screening

A-Check Global's drug and alcohol screening programs aid in protecting your organization from the negative effects of substance abuse. Our Occupational Health Screening services help ensure your candidates are fit for duty. Services are available for regulated and non-regulated industries.

Compliance Databases and Watch Lists
Ongoing Monitoring and Exclusion Database Searches for Employers in All Industries

Many government agencies maintain lists of individuals barred from conducting business within industries for which they have oversight. A-Check Global's Compliance Databases and Watch List services connect directly to government and industry-maintained databases and help identify individuals who may be ineligible to participate in specific government or industry programs. Below is a list of some of our current services. For confirmation of additional services, please contact A-Check Global.

Global Direct and Terrorist Watch lists

Global Direct

The pool of international talent offers expanded opportunity, but also carries potential risks for an employer. An effective global risk mitigation strategy requires expertise in researching and analyzing the vast quantities of data available worldwide.

Global Direct includes data from more than 240 countries and territories. It combines a multitude of compliance searches from both primary sources and electronic databases. These data sources integrate with research and analysis not available elsewhere, making it the most inclusive solution to managing global employment risk.

This extensive network of sources includes more than 300 global compliance databases and watchlists, local and international government records, and an adverse media search with more than 12,000 global data sources.

OFAC - Office of Foreign Asset Control

The OFAC SDN search provides a list of persons or entities known for doing business with terrorists and terrorist organizations.

The Federal Bank Regulatory Agencies review financial institutions under their supervision to determine the adequacy of compliance programs with regard to OFAC Regulations. Insurance companies, securities and investment firms, and import/export trading companies are also subject to OFAC regulations.

DEA

The DEA database search provides a list of known persons involved with narcotics manufacturing and trafficking.

FBI - Federal Bureau of Investigation Most Wanted

Search of the FBI's Most Wanted Lists in the areas of terrorism, cyber-crime, murder/violent crime, bank robbery, kidnapping, crimes against children, fraud/white collar crime and drugs.

INTERPOL

A search of the INTERPOL database of INTERPOLs most wanted fugitives. INTERPOL is the world's largest international police organization, and exists to combat crime and support law enforcement agencies worldwide.

Medical Prohibited Parties

OIG LEIE

The Office of Inspector General List of Excluded Individuals and Entities provides a list of persons or entities involved in patient abuse, healthcare fraud, or convicted of controlled substance crimes in connection with healthcare.

FDA – Food and Drug Administration

The FDA Debarment List allows a search for persons or entities involved with prohibited adulteration, misuse, distribution, or misbranded foods, drugs, devices or cosmetics.

NAR – Certified Nurse Aide Registry

The NAR Registry lists the names of nurse aides who, through training, testing and experience meet federal and/or state requirements to work within their state.

NPDB – National Practitioner Databank

The NPDB is a national databank identifying physicians, dentists, and healthcare practitioners who have been disciplined for incompetence or unprofessional behavior, as well as those who have been denied practice privileges at institutions as a result of a credentialing process.

SAM/GSA-EPLS

The US General Services Administration System for Award Management (formerly GSA-EPLS) database includes information regarding entities debarred, suspended, proposed for debarment, excluded or disqualified under the non-procurement common rule, or otherwise declared ineligible from receiving Federal contracts, assistance or benefits.

Financial Prohibited Parties

FDIC - Federal Deposit Insurance Corporation

The FDIC Enforcement Decisions and Orders contain the full test of the formal enforcement actions against financial institutions that are regulated by the FDIC or against their affiliated parties.

FED – Federal Reserve Board

The Federal Reserve System is the central bank of the United States. Its mission is to provide the nation with safer, more flexible, and more stable monetary and financial systems. This search will find enforcement actions against any entity supervised by the Federal Reserve.

NCUA – National Credit Union Administration

NCUA is the independent federal agency that regulates, charters and supervises federal credit unions. With the backing of the full faith and credit of the U.S. government, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of more than 90 million account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions.

OTS – Office of Thrift Supervision

The OTS is the federal bank regulator and supervisor of the industry of savings associations across the nation. The OTS also oversees the holding companies that own these thrift institutions. The OTS examines each savings association every 12-to-18 months to assess the institution's safety and soundness, and compliance with consumer protection laws and regulations.

SEC – Securities Exchange Commission

The SEC database allows searches for persons involved with violating rules and regulations related to publicly traded stocks set forth by the Securities and Exchange Commission.

HUD – Housing and Urban Development

The U.S. federal department that administers federal programs dealing with better housing and urban renewal.

Government Contractor Prohibited Parties

BIS – Bureau of Industry and Security

The BIS Denied Persons database provides a list of individuals or entities denied export privileges by the U.S. Bureau of Industry and Security.

The mission of the Bureau of Industry and Security is to advance U.S. national security, foreign policy, and economic interests. BIS activities include regulating the ex-port of sensitive goods and technologies in an effective and efficient manner, enforcing export control, anti-boycott, and public safety laws.

DDTC – Directorate of Defense Trade Controls

The DDTC Database lists persons who are subject to statutory debarment for convictions violating or a conspiracy to violate the Arms Export Control Act.

FACIS® – Fraud Abuse Control Information System

A-Check Global has partnered with Verisys® to provide the FACIS® search to clients. The FACIS® search is completed at one of three levels, each providing an increasing level of information on exclusions, debarments and disciplinary actions filed against health care providers. This search is recommended when hiring doctors, nurses, physician assistants, radiologists and other trained medical staff.

  1. FACIS® Level One – Conducts a search of the sanction information as taken by the OIG, GSA, and FDA. The information reported at this level meets the government's minimum requirements for sanction screening as set forth in the OIG's Compliance Program Guidance
  2. FACIS® Level Two – Searches all databases included in the Level One search, and will add a search of available databases in the state where an applicant resides or will be employed.
  3. FACIS® Level Three – Contains all information provided in the level one search and also includes a search of disciplinary actions from all 50 states.

Global Screening Solutions
Talent Knows No Borders

A-Check Global provides clients with professional screening services around the globe. Utilizing our professional in-house staff and our Global Affiliate Network, we provide employment and education verification, drug screening, and international criminal records in more than 200 countries and territories world-wide.

Global Verifications

Global Verifications are conducted by our in-house team of professional verifiers. A-Check Global's verifications specialists are available 24/5 to ensure work schedules align with all time zones. Utilizing an in-house group of verification professionals ensures global and domestic clients requesting background screening data receive the same level of dedication and attention to detail they enjoy from our US based services. Verifications are conducted in nearly every country and in more than 150 different languages.

A-Check Global maintains detailed turnaround time information for our employment, education, and professional reference verification services across the globe. For detailed information on our turnaround times or additional information on our global verification services please contact A-Check Global.

Global Criminal Records

Global Criminal Records Searches are conducted by our Global Alliance Researcher Network. This network of professional researchers is comprised of established professionals with a proven record of expertise in their countries' investigative and reporting processes. They are fully vetted and monitored for accuracy and quality of service regularly.

Global Criminal Records Research is reported in real time through A-Check Global's proprietary systems. Global Alliance Researchers receive service requests and return completed investigations as well as supporting documentation through our secure portal ensuring our clients receive results in a timely manner.

Global Watch Lists

The international talent pool offers expanded opportunity for employers but also presents potential risks to organizations. An effective global risk mitigation strategy requires expertise from trained professionals in researching and analyzing the vast quantities of data available worldwide.

A-Check Global offers a number of services to help your organization make informed hiring decisions and mitigate the risk of hiring individuals barred from certain industries in their country of origin. These Services include our Global Direct service and in-country databases.

For more information on our country specific watch list capabilities please contact A-Check Global.

Global Drug Screening

A-Check Global provides employers around the world with compliant employee substance abuse testing programs. Collection facilities are strategically located for client and applicant convenience.

All samples collected are shipped for processing to our drug screening partner, Quest Diagnostics', facilities in the United States, ensuring strict compliance with standardized analysis procedures.

Drug Screening is currently available in more than 125 countries and territories. For a full list of available countries please contact A-Check Global.

Identity Check Services

A-Check Global's Identity Check Services provide clients with information designed to determine an applicant's truthfulness in disclosing information related to their identity, and can provide supplemental information to ensure a more robust and complete background investigation.

Social Security Number Trace Report

A Social Security Trace report is conducted through one of the major credit bureaus. This report utilizes the applicant's name, address, and Social Security Number to locate records within the credit bureau's database on the applicant's former address history, maiden names, and other names used in transactions. This inquiry does not affect an applicant's credit score as it is categorized as an employment inquiry.

The Social Security Trace Report is primarily used to locate additional names and counties of residence of an applicant to create a broader search history for criminal records searches. Additionally, the Social Security Trace Report may provide notification that the social security number is being used by multiple individuals. A-Check Global suggests a Social Security Trace Report is obtained with every background check to locate additional names and addresses an applicant may not disclose during the application process.

The Social Security Trace Report does not confirm a Social Security Number's validity or confirm an applicant's right to work, and should not be utilized for this purpose. Social Security Trace Reports do occasionally return as a “no hit”. This does not necessarily indicate the applicant's Social Security Number is not valid but may mean the applicant has no prior history with the credit bureaus, or they have made a typographical error on their application.

Employers wishing to verify a Social Security Number matches with the name of the applicant should utilize a service with access to the Social Security Administration or Department of Homeland Security's records. Examples of validation services include E-Verify and Consent Based Social Security Number Validation.

Passport Verification

A Passport Verification aids in verifying applicant identity by confirming the information appearing on passports match information stored in passport databases. This service also compares the passport provided to standard passport formats utilized in the country of issue, potentially identifying forged documents.

Consent Based Social Security Number Verification (CBSV)

A Consent Based Social Security Number Verification (CBSV) is a search utilized to verify the information provided by an applicant matches Social Security Administration records. Unlike E-Verify, this search may be performed prior to an offer of employment. Information provided includes matching Social Security Administration records with applicant provided information and identification of records belonging to a deceased individual.

The Consent Based Social Security Number Verification does not confirm citizenship or employment eligibility, and does not satisfy the Department of Homeland Security's form I-9 identification requirements. This service is not associated with the E-Verify service and will not fulfill an obligation to conduct E-Verify. For more information on Consent Based Social Security Number Verification please contact us.

RAPID I-9: Streamlined Electronic I-9 & E-Verify

Staying compliant with Form I-9 requirements and ensuring an employee's eligibility to work in the U.S. just got a whole lot easier. RAPID I-9 seamlessly integrates two vital employee eligibility verification functions, Form I-9 and E-Verify, into a single web-based module within A-Check Global's employee screening platform, A-Check Direct®.

With RAPID I-9, employers can process an Electronic Form I-9 and, if needed, submit an E-Verify request with a single click. RAPID I-9 is incorporated into the regular flow of the employment screening process.

Electronic Form I-9 Eliminates Paper Management Headaches

The Electronic Form I-9 feature of RAPID I-9 simplifies and improves the efficiency of the Form I-9 process by removing paper-based document management responsibilities and intelligently eliminating room for error. Electronic I-9 offers a compliant, paperless electronic Form I-9 submission, confirmation and retrieval process, complete with E-Signature, secure supporting document upload and document management.

A-Check Global's Electronic I-9 complies with all Electronic Signatures in Global and National Commerce Act (ESIGN) requirements, including:

  • Authentication: RAPID I-9 digitally verifies who signed a document and provides authentication for all participating parties.
  • Enforceability: RAPID I-9 prevents and detects tampering, and captures sufficient information to identify who's responsible.
  • Legal Compliance: RAPID I-9 complies with applicable electronic signature laws and other laws to eliminate repudiation and maintain enforceability.
  • User-Role Enforcement: Fine grain permission must meet applicable legal requirements, such as HIPAA and other mandates. RAPID I-9 provides an unbroken audit trail of access to show compliance.
  • Data Validation: RAPID I-9 verifies all required data meets legal and business requirements. It prevents incomplete, erroneous, or unauthorized changes from being processed.

Single Click E-Verify

E-Verify ordering and management is built into RAPID I-9. With E-Verify, employers obtain immediate confirmation of an applicant's eligibility to work in the U.S. When a tentative mismatch is received because information provided does not match information in the government's databases, A-Check Global will assist the employer in working with the applicant to resolve the issue within the legally required time frame and expedite the hiring process.

A-Check Global is an authorized E-Verify Third Party Agent. As an original participant in the government's Basic Pilot Program, A-Check Global worked with DHS to develop the electronic verification system that provides employers a simple, efficient way to comply with employment eligibility requirements.

RAPID I-9 Benefits

  • Comply with Form I-9 requirements
  • Eliminate the possibility of error in the Form I-9 Process
  • Eliminate paper-based Form I-9 management.
  • Stay compliant with each state's E-Verify legislation.
  • Receive immediate confirmation of work eligibility.
  • Outsource labor-intensive dispute process management.
  • Protect your company from identity fraud
  • Integrate with existing employment screening process.

Additional Services

A-Check Global specializes in assessing the evolving needs of our clients and continuously adds services based on demand. The majority of our services are listed on our site. Additional services are available. For a full list of services related to specific needs, please contact us.

Motor Vehicle Driving Records

A-Check Global will obtain a driving record from the state Department of Motor Vehicles. This report will include type of license, any violations, disciplinary actions, convictions, issue date, expiration date, revocations, suspensions, accidents, status and restrictions.

A-Check Global recommends conducting a Motor Vehicle Report on all employees with driving duties as an employer could be held liable for any driver operating a vehicle for business purposes. If your company is regulated by the US Department of Transportation, you are required to request a Motor Vehicle Report annually on driving employees.

A-Check Global recommends caution in requesting Motor Vehicle Reports for employees whose job functions do not include driving duties as it may violate their rights under federal or state law.

Credit Reports

Certain states restrict the use of credit reports in hiring decisions. However, specific industries and positions may necessitate obtaining credit report to evaluate applicant suitability for hire. Included are positions with financial decision-making or access to financial information.

A-Check Global obtains Employee Credit Reports from one of the three major credit bureaus. This report will provide information on an applicant's credit history including credit lines, outstanding balances, number of accounts, account types, and payment history. A FICO score is not provided with this type of credit report. It is an employment information inquiry and does not affect the credit score of the candidate.

MERIT Profile Character Assessments

The MERIT Profile is a comprehensive analysis and reports an individual's responses to a 60 question survey. The results of this web-based survey enables employers to gain unique insights into their applicants' character and behavioral tendencies.

The MERIT Profile measures and scores a person's attitudes, beliefs and commitments – their character – and enables hiring managers to evaluate beyond interview performance. It also provides insight into whether an applicant is a fit for a particular position or unique company culture.

For more information on character assessments, or to schedule a demo please contact us.

FCRA Compliant Adverse Letters

When information contained in a background check is used wholly or in part to deny employment, a specific process must be followed to comply with the requirements of the Fair Credit Reporting Act. This process affords the applicant an opportunity to review their background report and dispute any specific information, if inaccurate. A-Check Global's pre-adverse/adverse notification service aids clients in the adverse notification process, and helps ensure all requirements are met.

A-Check Global facilitation of adverse action notifications saves clients time, minimizes paperwork, and aids in compliance with FCRA guidelines. Additional benefits include ensuring applicants receive their pre-adverse notification in a timely manner and are afforded a reasonable time period to review results before final adverse notification is provided.

For more information on our adverse letter services please contact A-Check Global.

Applicants: If you would like a copy of your report or would like to dispute information contained in your background investigation please visit My A-Check.

DriversDirect™ - California Employer Pull Notice (EPN) Program

DriversDirect™ provides employers an intuitive and efficient online platform to manage drivers and facilitate compliance with California's Employer Pull Notice Program (EPN.) The EPN program mandates employers cooperate with the state Department of Motor Vehicles to promote driver safety through monitoring of driver records.

DriversDirect™ electronically monitors enrolled employee driving records and immediately notifies employers when a reportable event (i.e.: accident, citation, lapse, etc.) is attached to an employee's driver license by the DMV. Users may also upload and manage documents directly within a driver's profile.

While employees working in a driving capacity with certain driver license types must be enrolled, any driving employee may be enrolled in the program. Per the California Vehicle Code 1808.1, employers must obtain a requester code and enroll any driver employed for the operation of any vehicle, if the driver is required to have any of the following:

  • Class A license.
  • Class B license.
  • Class C license with a Hazardous Materials Endorsement.
  • Class C license with Special Certificates, issued pursuant to CVC Section 2512, 12517, 12519,12520, 12523, or 12523.5
  • Any driver of a passenger vehicle having a seating capacity of not more than 10 persons, including the driver, operated for compensation by a charter-party carrier of passengers.
  • Passenger Stage Corporation with a certificate of public convenience and necessity or permit issued by the PUC.

Learn More

For a system demonstration, please Contact Us.
For more information about the EPN program please visit the California DMV EPN General Information Page

Frequently Asked Questions

A-Check Global's goal is to provide a positive and professional screening experience for both employers and their candidates. If you have a question not answered below please contact A-Check Global's Client Relations Representatives for assistance. Representatives are available Sunday evening through Friday Afternoon.

Toll Free: +1 877-345-2021 - Option 1
Direct: +1 951-750-1501 - Option 1
E-Mail: clientrelations@acheckglobal.com

A-Check Global provides employers with pre- and post-employment background screening services including background checks, drug screening, occupational health screening, and employee assessments. Services are available in over 200 countries and territories worldwide.

If you are an applicant, additional information can be found on our applicant resources page.

Background Screening F.A.Q. for Employers

What is the status of my background check request?

Please log into your A-Check Direct dashboard and click the link for open requests or search for an individual request using the available search fields. Progress is tracked on a component-by-component basis with updates and estimated turnaround times posted in the messages section of your request.

How long does the background process take?

Most background check reports are returned within 24-72 hours (3 business days). International requests may require longer processing times, dependent upon the services ordered and the country from which they were requested. Delays may occur in a small percentage of background screens due to factors outside of A-Check Global's control.

Delays may occur due to the following:

  1. Incomplete or inaccurate information provided during the background check request submission.
  2. Unresponsive third parties (applicants, employers, educational institutions.)
  3. Holidays as many government entities including courts and schools may be closed.
  4. During inclement weather or natural disasters due to office closings affecting information availability.
  5. Court, educational institution or employer procedural delays (manual clerk searches, verify by mail, etc.)
  6. Technical difficulties being experienced by offices affecting information availability.
What can I do to expedite the background screening process?

While there are external factors outside both A-Check Global and employer control that may affect the screening process, there are some simple strategies employers can use to reduce the time required to complete a background screen.

  1. Submit complete information
    Submitting incomplete or inaccurate information delays processing as the applicant or requestor must be contacted to obtain the required information. For efficient processing, make sure all required information is provided with the request and a quick response is provided to requests for additional information.

  2. Submit requests early in the week and avoid submitting right before a holiday.
    Courts, human resource departments, and educational institutions are typically closed on weekends and major holidays.

  3. Communicate Upcoming Ramp-ups in Processing Volumes
    If you are a high volume employer, let your A-Check Global Account Administrator know when you are expecting hiring surges, hosting a job fair, or having another event that may cause a ramp up in hiring. This allows A-Check Global to allocate additional resources to your account in advance.

  4. Ask for an Account Review
    Work with your account manager to identify any process bottlenecks, common delays, and other opportunities for improvement. There may be more efficient, faster and cost-effective ways to accomplish your objectives. If you are experiencing system usage issues potentially delaying your files, additional training is available upon request.

  5. Consolidate Screening Services
    Combining background checks, assessments, and drug screening services with a single provider means fewer points of contact and leads to pricing efficiencies. If you have suppliers and require each of them to background check their employees, explore the possibility of a supplier management program which ensures all vendor employees are screened to your risk-mitigation standards.

What are my responsibilities as an employer utilizing background checks?

Ultimately, employers are responsible for compliance in proper use of background screens. You should consult with your legal team to ensure background screens are used in a legal manner. For more information please visit

http://www.consumerfinance.gov/learnmore/ or contact A-Check Global to receive a copy of our Notice to Users of Consumer Reports: Obligations of Users under the Fair Credit Reporting Act.

Where can I find information about developments in employment screening?

A-Check Global's blog and social media posts provide regular updates on developments in consumer reporting, Human Resources, and drug screening. Additionally, A-Check Global hosts several webinars annually on prime topics of interest for human resource professionals, security personnel and employers. Many webinars offer the added benefit of HR Certification Institute (HRCI) continuing education credit. Please contact our Marketing Department at marketing@acheckglobal.com to be included in the distribution of future webinar invitations.

How long before convictions are removed from criminal records

Convictions are not removed from criminal records unless the records are expunged.

How long after the date of disposition are criminal records reportable?

As an FCRA-compliant Consumer Reporting Agency (CRA) A-Check Global follows criminal records reporting guidelines as established by federal and, where applicable, state law.

The FCRA allows CRAs like A-Check Global to report criminal Conviction records indefinitely. Conviction information can be reported indefinitely unless the applicant or employer resides in a state with legislative restrictions on reporting. In such cases, A-Check Global follows applicable state-specific reporting guidelines.

Generally speaking, records not resulting in a conviction can be reported for up to 7 years, however, there are states that also limit CRAs to report convictions only.

Are offenses committed while a minor reported?

No, with the exception of offenses committed by a minor tried as an adult. These offenses are also subject to applicable state and federal reporting guidelines.

An applicant wants to dispute their background check results. What is the dispute process?

Applicants may request to dispute an element in their report they believe A-Check Global reported incorrectly. A-Check Global will promptly, courteously and professionally address any dispute request. The dispute process is as follows:

  1. The employer is required to provide the applicant a copy of their report, along with a pre-adverse action notice. Applicants may also request a copy from A-Check Global through our online request form. Having a copy of the report on hand is not required to begin the reinvestigation process; however, it facilitates identifying specific issues on the report.
  2. Applicants may contact A-Check Global toll free at 877-345-2021 (direct +1 951-750-1501) from 8 am to 5 pm Pacific time to discuss the specific items in dispute.
  3. A-Check Global will open a dispute resolution case and conduct a reinvestigation of the disputed information.
  4. A-Check Global will contact the applicant and employer with the outcome of the reinvestigation as soon as the process is complete. If we make changes to the report (such as removing adverse information not belonging to the applicant) we will provide the applicant and the employer an updated copy of the report along with a Dispute Resolution Confirmation Letter stating the outcome of the reinvestigation and the steps taken based on the results.
How long does the dispute process take?

FCRA Guidelines allow 30 business days to complete a reinvestigation. However, we understand and respect the urgency of a prompt reinvestigation, both from the applicant and employer's perspective, therefore, we strive to complete reinvestigations within 3-5 business days. We may ask the employer or the applicant for additional information to assist in reinvestigation. To expedite the process, please respond to our inquiries in a timely fashion.

How can an applicant request a copy of their background report?

Applicants may request a copy of their completed report from A-Check Global through the Online Report Request Form, or by contacting us by phone at 877-345-2021 (direct +1 951-750-1501) for assistance. There is no charge to the applicant for this service.

How long will it take before the applicant receives a copy of their background report once it is requested?

There are 3 methods for an applicant to receive a copy of their background: fax, e-mail and post. Fax and Secure e-mail can ensure the applicant receives the report immediately. Reports sent by mail typically arrive in 3-5 days. Applicants may request a copy of their report through our online service or by calling A-Check Global at 877-345-2021.

What type of services are contained in a typical background check?

Each of our clients has their own background screening requirements. A-Check Global can assist your organization in developing a program suited to your needs. Common elements in a standard background investigation typically include:

  • Social Security Trace Report – Develops name and address history
  • Criminal Records Searches – Searches at the county, state and federal level for reportable criminal history
  • NATCRIM – National Criminal Database Locator – This service helps locate potential criminal records outside of the of the applicant's address history. Information located through this search is verified at the county level.
  • Education Verification – A verification of the applicant's highest level of education.
  • Employment Verification – Verification of an applicant's employment history. Typically, employers request to verify the three most recent employers within the past 7 years.

Additional services common to background checks:

  • Credit Report – An applicant's financial history. Typically only used for positions with financial responsibilities.
  • Motor Vehicle Records – Driving records for current state of licensure
  • Drug Screening
  • Electronic Form I-9 and E-Verify – These services are available post offer.
Is a credit check always performed?

No. Credit checks are typically conducted only for positions involving cash handling responsibilities or other fiduciary duties. The use of credit checks for employment purposes is highly regulated in many states. A-Check Global can provide updated state by state guidelines to assist employers with this constantly evolving topic.

Is a FICO Score or Credit Score provided on the credit checks we conduct?

No. A-Check Global conducts an Employment Credit Check which does not contain any credit score information.

Are the credit inquiries hard hits?

No. A-Check Global's Employment Credit Check is considered a “non-financial inquiry” and does not adversely affect applicant credit scores.

Does A-Check Global make the hiring decision?

No. Hiring decisions must be made directly by the employer. We provide employers background screening as a service they can utilize when making their hiring decision, but do not participate in the selection of applicants or candidates to be hired.

Do you conduct background checks on companies?

A-Check Global can provide limited background investigative services on companies and business owners. Please contact A-Check Global for more information.

Can I use my account to request a background check on myself, a friend, or any person other than an employee or applicant?

A-Check Global offers consent based employment screening services with the specific purpose of being an employment screen. Additional services are available for volunteer and vendor screening. The use of A-Check Global's system for personal use is a direct violation of our End User Access Agreement and will result in system access revocation. Additional information can be found in the A-Check Global End User Access Agreement or the contract you signed prior to utilizing our services.

I have another question not addressed here. Who do I contact?

A-Check Global's Client Relations Department can assist with most inquiries. Please feel free to contact them at 877-345-2021 during our normal business hours.

Drug Testing - Medical Screening FAQ - Employers

How long does it take for drug screening results to return?

For lab based analysis, results are typically returned in 24-72 hours. Negative results are typically available within 24 hours. Non-negative results requiring further analysis or MRO consultation are often returned within 48-72 hours. Instant detection products (saliva or urine analysis) will provide a negative result within a few minutes. Non-negative results generally necessitate lab-based confirmation.

What drug testing method or methods should my organization use?

Methodology will vary by industry. A-Check Global can analyze your specific needs and goals, and can aid in designing a program for your company. Please contact us for more information

Can I use instant detection products such as saliva or urinalysis cups in my state or country for employment screening purposes?

Restrictions on the use of instant screening products for employment screening purposes vary by jurisdiction. Contact A-Check Global for information on the regulations in your area and information on how we can aid in keeping your program compliant.

Can I use A-Check Global's instant detection products such as saliva or urine analysis cups for home use?

A-Check Global offers instant detection products for use only in the context of employment screening and does not provide products to the general public for use outside employment screening.

What are the time detection windows for the different methods of drug testing?

Each testing method varies in detection window timeframes. Detection ranges also depend on the frequency of use, metabolic rate, body mass, overall health, drug tolerance, amount used, and urine pH levels.

Typical detection windows are:

  • Oral fluid analysis: During the first 4 hours of active use and up to three days from use
  • Urinalysis: 12 hours after use and up to 30 days after use.
  • Hair analysis: 7 days to 90 days with test sensitivity peaking from 60 to 90 days.

For additional information on drug testing windows please contact A-Check Global

Where can I find the text regulations covering 49 CFR Part 40 for safety-sensitive transportation employees?

More information can be located at https://www.transportation.gov/odapc/employer

Where can I get DOT drug and alcohol testing information for my employees?

This handbook contains useful information for employees regarding DOT screening.

What are the required random DOT testing rates?

Random testing rates are regulated by the Department of Transportation. Current random testing rates can be found here

I have a question not addressed in the FAQs. Who do I contact?

A-Check Global's Client Relations Department can assist with most inquiries. Please feel free to contact them at 877-345-2021 during our normal business hours.

Notice: Information contained in this page is of a general informational nature and nothing herein, or on this website, should be construed as legal advice. For legal advice on questions of law, please consult a qualified attorney.